Customer Service Training

Customer Service Training

This Customer Service Training Course is for professionals who want to make a significant contribution to their company's image and profit & make their own lives easier by consistently providing exceptional customer service.

1,000.00
1000.0 ZAR 1,000.00
1,000.00
Last Update 29/09/2023
Members 0
Business Management Course Virtual Face to face On Campus Course Online Course Intellectus Campus South Africa Intellectus Campus Botswana Intellectus Campus Zimbabwe Intellectus Campus Namibia Intellectus Campus Zambia Intellectus Campus Eswatini Part time

OVERVIEW


This Customer Service Training Course is for professionals who want to make a significant contribution to their company's image and profit & make their own lives easier by consistently providing exceptional customer service.

Build skills that will enable you to better identify, understand and meet your clients needs with professionalism and commitment ti both service and quality.

COURSE CONTENT


• Service Culture & Interpersonal skills 

• Telephone, email & writing skills 

• Understanding & managing stress 

• Knowing your customer & teamwork 

• Apply efficient time management

• Dealing with Challenges & Coping with Pressure


ENTRY REQUIREMENTS


• Grade 12 or equivalent


DURATION


• 2 dAYS


STUDY MODE

• Virtual & Face to Face

COUNTRY

All Country Campuses

SKILLS YOU WILL DEVELOP


• Explain what customer service means in relation to internal & external

customers

• Recognize how one's attitude affects service standards

• Master ways to develop & maintain a positive, customer focused, attitude

• Develop needs analysis techniques to better address customer needs

• Apply outstanding customer service techniques to generate return business

• Formulate take away techniques for service excellence over the phone

• Master techniques for dealing with difficult customers